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Content Management Systems

Content management systems are very relevant to knowledge management (KM) since they are responsible for the creation, management, and distribution of content on the intranet, extranet, or a website. Content management is a discipline in itself, so this section will be relatively brief, only outlining the basic considerations.

A content management system may have the following functions:

Content management systems come in different forms (and prices), and an organization must carefully evaluate what it needs. Tanya Sahu (2007) presents six general factors for consideration:

James Robertson (2003) stresses that the processes that surround the content management system are of most value to the management of knowledge. Apart from what has been already discussed, he emphasizes processes such as the restructuring and rewriting of content carried out by professional writers supported by experts. This not only improves the accessibility and presentation, but also points to content gaps.

As one can see, selection and implementation of a content management system is something that requires careful consideration. As with all KM related IT systems, the functionality must be weighed against organizational needs and processes as well as expected costs. If properly implemented, the content management system can be very beneficial to KM, by improving the quality of explicit knowledge, and providing limited support to tacit knowledge transfer by identifying content authors (i.e. experts) and supporting collaborative projects.

Alan Frost M.Sc., 2010
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