References

Below you can find my list of sources for the work presented on this site.

First, for those of you interested in reading more on this, I particularly recommend:

Botha et al. (2008): The book is in two parts. The first presents a very concise and in-depth overview of knowledge management (KM), organizational learning, organizational memory, organizational culture, and so on. The second part offers one of the most in-depth looks at knowledge management systems that I have ever seen in a KM book.

Gamble & Blackwell 2001: An older text, but a very well written one, presenting an excellent overview of KM, which extends beyond what is offered in most books (e.g. discussing external relationships).

Liebowitz (2009): A short book focused on knowledge retention. It offers many interesting case studies, taking a more practical oriented approach than other texts.

There are many noted authors that I did not list above (e.g. Brown & Duguid's contribution to communities of practice) since I was trying to point the reader in the direction of more general KM texts.


References

Ackerman, M.S. (1996) Definitional and Contextual Issues in Organizational and Group Memories, Information Technology and People Vol 9, no 1, pp. 10-24.

Ackoff, R.L. (1999) Re-creating the corporation: a design of organizations for the 21st century, Oxford University Press.

After Action Reviews, Wikipedia, retrieved on January 2011 from http://en.wikipedia.org/wiki/After_action_review

Alavi, M., and Leidner, E.D. (2002). Knowledge Management and Knowledge Systems. In Barnes Stuart (ed) Knowledge Management Systems: Theory and Practice, Thomsen Learning 2002

Argrys, C.,& Schon, D., (1996) Organizational Learning II - Theory, Method, and Practice, Addison-Wesley Publishing Company.

Bali, R., Wickramasinghe, N., & Lehaney B. (2009) Knowledge management primer, London : Routledge.

Beitler, M. (2005). Organizational Culture Change: Is It Really Worth the Effort? Retrieved on February 2011 from http://ezinearticles.com/?Organizational-Culture-Change:--Is-It-Really-Worth-the-Effort?&id=102525

Botha A, Kourie D, & Snyman R, (2008), Coping with Continuous Change in the Business Environment, Knowledge Management and Knowledge Management Technology, Chandice Publishing Ltd.

Brown, J.S. & Duguid, P., (1991) Organizational Learning and Communities of Practice. Toward a Unified View of Working, Organization Science vol.2, no.1.

Brown, J.S. & Duguid, P., (1998), Organizing Knowledge, California Management Review vol. 40, no.3

Bukowitz, W., & Williams, R. (1999), The Knowledge Management Fieldbook, Financal Times/Prentice Hall.

Chan, J.O. (December 1, 2009), Integrating knowledge management and relationship management in an enterprise environment, Communications of the IIMA

Chen., C., Huang, J. (April 2007) How organizational climate and structure affect knowledge management-The social interaction perspective. International Journal of Information Management. Volume 27, Issue 2, April 2007, Pages 104-118

Choi, B., & Lee, H., (2000). Knowledge Management Enablers, Processes, and Organizational Performance: An Integration and Empirical Examination, http://cis.kaist.ac.kr/Research/file/128.pdf

Claver-Cortés, E., Zaragoza-Sáez, P., Pertusa-Ortega, E. (2007). Organizational Structure Features Supporting Knowledge Management Processes. Journal of Knowledge Management, Vol. 11 Iss: 4, pp.45 - 57

Clutterbuck, D. (2001). Sharing wisdom. Inside knowledge, 1 Jun 2001 in Volume 4 Issue 9

Collaborative Software. Wikipedia, retrieved February 2011 from http://en.wikipedia.org/wiki/Collaborative_software

Content Management, Wikipedia, retrieved on January 2011 from http://en.wikipedia.org/wiki/Content_management

Cook, S.D., & Brown, J.S. (1999), Bridging Epistemologies: the Generative Dance between Organizational Knowledge and Organizational Knowing. Organization Science, vol. 10, no. 4.

Davenport, T.H., & Prusak, L. (2000), Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston, MA.

Denning, S. (2000) The Springboard: How storytelling Ignites Action in Knowledge-era Organizations, KMCI Press

Dierickx, I., & Cool, K., (December 1989). Asset Stock Accumulation and Sustainability of Competitive Advantage. Management Science, Vol. 35, No. 12, Printed in U.S.A.

DIKW. Wikipedia, retrieved September 2010 from http://en.wikipedia.org/wiki/DIKW

Document Management System, Wikipedia, Retrieved February 2011 from http://en.wikipedia.org/wiki/Document_management_system

Drucker, P. F. (1999), Management Challenges for the 21 Century, New York Harper Collins.

Ekinge, R., Lennartsson, B. (September 24-27, 2000), Organizational Knowledge as a Basis for the Management of Development Projects, Accepted to Discovering Connections: A Renaissance Through Systems Learning Conference, Dearborn, Michigan,

Frank, U. (2002). A Multilayer Architecture for Knowledge Management Systems. In Barnes, S. (ed), Knowledge Management Systems: Theory and Practice. Thomsen Learning

Fruchter R. & Demian P., (2002). Knowledge Management for Reuse, CIB Conference Paper, 2002

Gamble, P.R., & Blackwell, J. (2001), Knowledge Management: A State of the Art Guide, Kogan Page Ltd.

Gardner, J. R. Changing and Organizational Culture. Cognitive Behaviour, retrieved February 2011 from www.cognitivebehavior.com/management/concepts/changing_org_culture.html

Gebert, H., Geib, M., Kolbe, L., & Riempp, G. (2002). Towards customer knowledge management: integrating customer relationship management and knowledge management concepts, St. Gallen: University of St. Gallen, Institute of Information Management.

Hatch, J., (2010). Defining Organizational Knowledge: Turning individual knowledge into organizational intellectual capital, http://knol.google.com/k/defining-organizational-knowledge.

Heathfield S. M., Top 15 Characteristics of a Successful Mentor, About.com: Human Resources. Retrieved on February 20100 from http://humanresources.about.com/od/coachingmentori2/qt/formal_mentor.htm

Hester, J. (2011). Successful KM Storytelling, Retrieved February 2011 from http://www.jeffhester.net/2011/02/01/successful-km-storytelling/

Horvath, (2000-2001). "Working with Tacit Knowledge", The Knowledge Management Yearbook

How to Succeed in Data Warehousing. Syntel, retrieved February 2011 from http://www.syntelinc.com/Internal.aspx?id=700&s=data+warehousing

Intranet and Extranet. Kioskea.net. Retrieved February 2011 from http://en.kioskea.net/contents/entreprise/intranet.php3

Jackson, S., E., DeNisi, A., Hitt, M., A. (ed) (2003). Managing knowledge for sustained competitive advantage: designing strategies for effective human resource management, John Wiley and Sons

Janson, M., Brown, A. & Cecez-Kecmanovic, D. (2008). Strategies for Interweaving Groupware and Organizational Structure. http://csrc.lse.ac.uk

Jones, K., (2006). Knowledge management as a foundation for decision support systems. The Journal of Computer Information Systems, Summer 2006

Karahoca, A., & Ponce, J. (2009) Data Mining and Knowledge Discovery in Real Life Applications, In-Teh, 2009

Kreiner, K. (1999). Knowledge and Mind. In Porac, J.F., and Garud, R. (ed.), Advances in Managerial Cognition and Organizational Information Processing,. vol 6.

Lave, J., Wenger, E.(1991). Situated Learning: Legitimate Peripheral Participation, Cambridge, Cambridge University Press

Levitt, B., and James, G.M. (1996). Organizational Learning. In Cohen, Michael D. and Lee S. Sproull, Organizational Learning, Thousand Oaks, California, Sage Publications, 1996

Liebowitz, J. (1999). Information Technology Management: A Knowledge Repository, CRC Press LLC, 1999

Liebowitz, J. (2009). Knowledge Retention: Strategies and Solutions, CRC Press, LLC

Liu, S., Duffy, A. H. B., and Boyle, I. M., & Whitfield, R. I. (2008). Knowledge Re-use for Decision Support. In: Realising Network Enabled Capability (RNEC'08), 13-14 Oct 2008, Leeds, UK

Johnson, G.. (2001), Mapping and Re-Mapping Organisatinal Culture: A Local Government Example, retrieved February 2011 from http://www.strategyexplorers.com/whitepapers/Culture-Web.pdf

Longman online dictionary, http://www.ldoceonline.com/

Madupu, R., R., & Parankusham, K. K. (2006). The Role of Metadata in the Datawarehousing Environment, Masters thesis, Luleå University of Technology

Maier, R. (2002). Knowledge Management Systems: Information and Communication Technologies for Knowledge Management, Springer Verlag Berlin Heidelberg

March J.G. (1988). Technology of Foolishness, in March, J.G., Decisions in Organizations, Oxford: Blackwell, p253-265

Markus, L. (2001). Toward A Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success. Journal of Management Information Systems, summer 2001, vol. 18, no. 1, pp. 57-93.

Newell, S., Scarbrough, H., Swan, J., Hislop, D. (2000). Intranets and Knowledge Management: De-centred Technologies and the Limits of Technological Discourse. In Prichard, C., Hull, R., Chumer, M., Willmostt, H. (Ed), Managing Knowledge: Critical Investigations of Work and Learning, Machmillan Business.

Nielsen, J. (2011). 10 Best Intranets of 2011. Useit.com, retrieved February 2011 from http://www.useit.com/alertbox/intranet_design.html, 2011

Nonaka, I. (1994). Theory of Organizational Knowledge Creation. Organizational Science, vol 5, no.1.

Nonaka I., Takeuchi H. (1995). The Knowledge-Creating Company, Oxford University Press.

Nonaka, I., and Takeuchi, H., (1996). The Theory of Organizational Knowledge Creation. International Journal of Technology Management, vol 11, no 7/8, 1996

Peters, T. J. (1988). A Skunkwork Tale. In Managing Professionals in Innovation Organizations. A Collection of Readings, Katz R. (ed), Cambridge, MA:Ballinger p433- 441

Polanyi, M. (1966). The Tacit Dimension. London, Routledge & Kegan Paul, 1966

Prahalad, C.K., and Hamel, G. (1990). The Core Competence of the Corporation. Harvard Business Review, May/June.

Ramage, M., & Reiff, F. (1996). Links between Organizational Memory and Cooperative Awareness, retrieved from http://www.comp.lancs.ac.uk/computing/research/cseg/projects/evaluation/OM_CA.html

Robertson, J. (2003). Where is the knowledge in a CMS? Step Two Designs. Retrieved on February 2011 from http://www.steptwo.com.au/papers/kmc_wherek/index.html

Robertson, J. (2007). There are no "KM Systems. Step Two Designs. Retrieved February 2011 from http://www.steptwo.com.au/papers/cmb_kmsystems/index.html

Robertson, J. (2009). Seven roles of the intranet homepage. Step Two Designs. Retrieved February 2011 from http://www.steptwo.com.au/papers/kmc_homepage/index.html

Rumyantseva, M., Gurgul, G.., & Enkel, E.(2002): Perspectives for our partners: Knowledge Integration after Mergers & Acquisitions, in Georg von Krogh and Andrea Back (ed), KnowledgeSource, Vol. 5, St. Gallen,

Scenario Planning, Value Based Management.net, retrieved on January 2011 from http://www.valuebasedmanagement.net/methods_scenario_planning.html

Sahu, T., (2007). Six Common Factors to Consider When Selecting a CMS. Revize, retrieved February 2011 from http://www.revize.com/fileupload/Six_Common_Factors_to_Consider_to_select_a_Web_CMS_071125.pdf

Schein, E. H. (1992). Organizational Culture and Leadership. John Wiley & Sons

Senge, P.M. (1990). The Leader's New Work: Building Learning Organizations. Sloan Management Review, pp 7-23

Sole & Wilson (2002) Storytelling in Organizations: The power and traps of using stories to share knowledge in organizations, Harvard University

Swan, J., Robertson, M., Newell, S. (2002). Knowledge Management: The Human Factor. In Barnes, S. (ed), Knowledge Management Systems: Theory and Practice, Thomsen Learning

Tanler, R. (1997). The Intranet Data Warehouse, John Wiley Sons Inc.

Thierauf, R. J. (1999). Knowledge Management Systems. Quorum Books.

Timbrell, T. G., & Jewels T. J. (2002). Knowledge Re-Use Situations in an Enterprise Systems Context. Issues and Trends of Information Technology Management in Contemporary Organisations, 19-22 May 2002, Seattle, Washington, USA.

Virvou, M., & Nakamura, T., (2008). Knowledge-based software engineering: proceedings of the Eight Joint Conference on Knowledge-Based Software Engineering. IOS Press

Walsh, J.P. and Ungson, G.R. (1991). Organizational Memory. The Academy of Management Review 16(1):57-91

Wellman, J. L. (2009). Organizational Learning. Palgrave Macmillian.

Yu-N, C., (2007). Enhancing Groupware for Knowledge Management. Fifth International Conference on Information Technology in Asia (CITA 2007). Kuching , Malaysia.

Zanjani M.S., Rouzbehani, R., & Dabbagh, H. (2008) Proposing a Conceptual Model of Customer Knowledge Management: A Study of CKM Tools in British Dotcoms. World Academy of Science, Engineering and Technology 38.


Alan Frost M.Sc., 2010

Like This Story? Please Share!

Like Our Site? Follow Us!

KMT on Facebook
Subscribe to Our Feed!
Sign up to our 
 
 



Copyright (C) 2010 - 2012. All rights reserved. Site last updated on 16 May 2012