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Summary: Knowledge Management Best Practices

This section offers an overview of the main points discussed thus far in the knowledge management processes and knowledge management strategy sections.

First, let us take a step back and look at the enablers of knowledge management (KM). According to Botha et al (2008) these are:

According to the authors, these aspects are what make KM possible. For instance, KM initiatives implemented in a company with a competitive culture that shuns knowledge sharing are doomed to fail from the start. I would not go as far as to call technology an enabler, but it is an important aspect nonetheless and an unavoidable part of any modern knowledge management best practices.

With this in mind, I will now recap the main KM processes. The knowledge management best practices summary below will cover all the categories mentioned above.

Determining the Organization's Knowledge and Know-how:

Tactical Knowledge Management Best Practices:

Strategic Knowledge Management Best Practices:

This concludes the summary of knowledge management best practices. KM is a process that spreads throughout the organization. Its scope is difficult to define and its effects are hard to measure - e.g. how do you determine the ROI on a discipline designed to subtly improve most aspects of the organization? Nonetheless, if properly implemented, it is a worthwhile investment that will promote efficiency, learning, innovation, and competitive advantage.


Alan Frost M.Sc., 2010 - Updated 2015
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