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Three KM Models

The integrated knowledge management model that I have created combines the main aspects of the topics discussed on this site into a model that focuses on the strategic perspective. The integrated knowledge management model attempts to link both process and strategy, while offering specific initiatives at different stages. The model also outlines the relationship of information and information management systems to knowledge management (KM).


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Integrated Knowledge Management Model

The integrated knowledge management model draws upon elements presented by Bukowitz & Williams, Gamble & Blackwell, Botha et al, and Nonaka & Takeuchi. It also includes the concept of organizational memory as defined earlier.

The dark gray elements represent KM initiatives, the yellow boxes represent corporate strategy, while the teal boxes depict data and information systems and repositories. The process is initiated from the tactical and strategic considerations, illustrating the way KM strategy goes hand in hand with corporate strategy. The non-bolded elements in the gray oval indicate the knowledge related processes that go on within the organization as it operates, and which management affects/enhances through its initiatives.

The differentiation between tactical and strategic initiatives should not be seen as categorical, and in reality projects and initiatives will often have mixed goals. The integrated knowledge management model itself should be seen as continuously looping, with new or modified knowledge and information being fed into organizational memory and information repositories each time.

All processes are thus supported by information systems. They play an important role in tracking progress and feeding that information back into the system. This way, each time the integrated knowledge management model is run, it is based on different information, understanding, knowledge, and circumstances than the last time. As with all sequential models, none of this should be taken absolutely literally.

Although this is called an "integrated" knowledge management model, it is not intended to be all-encompassing. Since KM is such a broad discipline, one could continue to add elements until the model was so complex that it had no meaning.


Conclusion

In this section and the preceding ones, I have looked at various KM models and presented my version of an integrated knowledge management model.

Although not intended to represent all possible areas, the integrated knowledge management model does cover the major requirements of a model as defined earlier. To recap, these are:

It also addresses (at least to some degree) the 3 main approaches to knowledge management, also outlined in earlier sections, namely: what/how, why, when. Finally, the model ties in information, strategy, and organizational memory, building on the work of past authors.

The following section will knowledge managmenent processes and knowledge management strategy in-depth. The section will be modelled after the categories presented in this integrated knowledge management model.


Alan Frost M.Sc., 2010 - Updated 2012
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